Please make sure your shipping address is correct. Attention to detail in my pottery making, packaging and shipping equates to happy customers. I usually ship within 7 business days of receiving the order and use USPS or UPS. I will contact you within 24-48 hours after purchase and update you on the shipping status. If the item is out of stock, please allow up to 4-6 weeks for shipping. For larger orders I will use UPS (it's a better deal for you!) All shipments are professionally packed and fully insured.
Is it a gift? Leave me a message in "Note to Seller" and I will slip it into the package!
If you are unhappy with your new ceramics, lets work together to remedy the situation. Communication is key and I want satisfied customers. Please open and inspect your pieces upon delivery, and report any damage to me within 48 hours of receiving of your package. If the pottery arrives broken, I will need a photo for insurance reasons, so please include that in your email. I will replace any damaged work due to shipping problems or provide a full refund, minus shipping with proper photographs. Customer is solely responsible for shipping any returned items.